Return and Refund Policy

We offer a 15-day return policy on all unused and unopened scrunchies. If you are not completely satisfied with your purchase, please contact our customer service team at info@kgscrunchie.com with your order number and a brief explanation of why you’re not satisfied to initiate a return.

 

Refunds are processed within 5-7 business days after we receive and inspect your returned item. The refund will be issued to the original payment method.

What makes your Cuban chain unisex?

Our Cuban chain is designed to be versatile, with a classic, timeless look that complements any style—whether you're dressing up or down. The chain is crafted to suit both men and women, offering a perfect blend of boldness and elegance for everyone.

What materials are used in the chain?

Our Cuban chain is made from high-quality, hypoallergenic materials designed for durability and long-lasting wear. It’s tarnish-resistant, so you can wear it daily without worrying about losing its shine or luster.

Is the chain available in different sizes?

Yes! We offer the chain in multiple lengths to ensure the perfect fit for all preferences. You can choose the size that works best for your style—whether you prefer a bold, shorter length or a longer, more relaxed fit.

How do I care for my Cuban chain?

To keep your chain looking its best, we recommend storing it in a dry, cool place when not in use. You can clean it with a soft cloth and mild soap and water to maintain its shine. Avoid exposing it to harsh chemicals like chlorine or perfumes.

Do you offer a guarantee?

Absolutely! We stand behind the quality of our chain and offer a 30-day satisfaction guarantee. If for any reason you're not happy with your purchase, you can return it within 30 days for a full refund or exchange.

What are the shipping options and delivery times?

We offer free standard shipping on all orders. Delivery typically takes 10-21 business days.

Do you ship internationally?

Yes, we offer international shipping to select countries. Delivery times and shipping costs will vary based on your location and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, Google Pay and Union Pay. Our checkout process is 100% secure.

Can I return or exchange the chain if it doesn’t fit or I’m not satisfied?

Yes, we offer hassle-free returns and exchanges. If the chain doesn’t fit or you’re not completely satisfied, simply contact us within 30 days of your purchase to arrange a return or exchange.

How can I contact customer support?

You can reach our customer support team via email at info@kharelgroup.com or by using the contact form on our website. We’re here to help with any questions or concerns!